CRICOS Course Code: 093455K

Duration: 52 weeks (inclusive of holidays)

Campuses: Brisbane | Hobart | Cairns

Study mode: Face to face

Course Description

This qualification provides a pathway to work in a variety of sectors within the tourism and travel industry. Potential employers include travel agencies, tour wholesalers, tour operators, tourist attractions and visitor information centers. This qualification allows for multitasking and for specialisation in tourism and travel coordination.

Entry Requirements


Career Opportunities

Possible job roles relevant to this qualification include:

  • Tour Operations
  • Visitor-information Centre Manager
  • Retail-Travel Agency
  • Inbound Groups Manager
  • Inbound Sales Manager
  • Incentives Manager
  • Tour Operations-Manager
  • Marketing Manager
  • Product Development Manager
  • Reservations Manager
  • Travel-agency Manager
  • Sales Manager
Course Structure

Students will need to complete the following 23 units of competencies to attain the qualification.

Core Units:
  • BSBDIV501: Manage diversity in the workplace
  • SITTIND001: Source and use information on the tourism and travel and travel industry
  • SITXCCS007: Enhance customer service experiences
  • SITXCCS008: Develop and manage quality customer service practices
  • SITXCOM005: Manage conflict
  • SITXFIN002: Interpret financial information
  • SITXFIN003: Manage finances within a budget
  • SITXFIN004: Prepare and monitor budgets
  • SITXHRM003: Lead and manage people
  • SITXMGT001: Monitor work operations
  • SITXMGT002: Establish and conduct business relationships
  • SITXWHS003: Implement and monitor work health and safety practices
Elective units:
  • BSBADM502: Manage meetings
  • BSBCMM401: Make a presentation
  • BSBMKG510: Plan e-marketing communications
  • BSBSUS401: Implement and monitor environmentally sustainable work practices
  • SITTPPD001: Package tourism products
  • SITTTSL003: Provide advice on international destinations
  • SITTTSL004: Provide advice on Australian destinations
  • SITTTSL002: Access and interpret product information
  • SITTTSL006: Prepare quotations
  • SITTTSL016: Provide specialist advice on cruises
  • SITXCCS002: Provide visitor information
Higher Education Pathways

Upon completing the Diploma of Travel and Tourism Management, you will receive 24 credit exemption, which allows you to go straight into the second year of a Bachelor of Business at James Cook University.

Higher Education Pathways image

About JCU

Study Option:

Course tuition fees:


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