CRICOS Course Code:092690G

Duration : 84 weeks (Including holidays)

Campuses: Brisbane | Hobart | Cairns

Study mode: Face to face

Course Description

This qualification is suited for students who use a broad range of hospitality skills, combined with sound knowledge of industry operations that wish to further their existing skills and knowledge within the hospitality sector. The individual may operate independently or have the responsibility for others and make a range of operational business decisions.

This course requires 36 occasions of practical work placement in a real workplace for successful completion of the qualification. Frontier Education can assist with work placement opportunities if required.

Entry Requirements
Career Opportunities

Possible job roles relevant to this qualification (Hospitality Stream) include:

  • Restaurant manager
  • Banquet or function manager
  • Bar manager
  • Café manager
  • Club manager
  • Motel manager
  • Front office manager
Course Structure

Students will need to complete the following 28 units of competency to attain the qualification.

Core Units:
  • BSBDIV501: Manage diversity in the workplace
  • BSBMGT517: Manage operational plan
  • SITXCCS007: Enhance customer service experiences
  • SITXCCS008: Develop and manage quality customer service practices
  • SITXCOM005: Manage conflict
  • SITXFIN003: Manage finances within a budget
  • SITXFIN004: Prepare and monitor budgets
  • SITXGLC001: Research and comply with regulatory requirements
  • SITXHRM002: Roster staff
  • SITXHRM003: Lead and manage people
  • SITXMGT001: Monitor work operations
  • SITXMGT002: Establish and conduct business relationships
  • SITXWHS003: Implement and monitor work health and safety practices
Elective Units:
  • SITXFSA001: Use hygienic practices for food safety
  • SITXFIN001: Process financial transactions
  • BSBWOR203: Work effectively with others
  • SITHIND002: Source and use information on the hospitality industry
  • SITHIND004: Work effectively in hospitality service
  • SITXCCS006: Provide service to customers
  • SITXHRM001: Coach others in job skills
  • SITXWHS001: Participate in safe work practices
  • SITHFAB002: Provide responsible service of alcohol
  • SITHFAB016: Provide advice on food
  • SITXFSA002: Participate in safe food handling practices
  • SITHFAB004: Prepare and serve non-alcoholic beverages
  • SITHFAB005: Prepare and serve espresso coffee
  • SITHFAB003: Operate a bar
  • SITHFAB001: Clean and tidy bar areas
Higher Education Pathways

Upon completing the Diploma of Hospitality Management (Operations), you will receive 24 credit exemption, which allows you to go straight into the second year of a Bachelor of Business at James Cook University.

Higher Education Pathways image

About JCU

Study Option

Course tuition fees:


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