CRICOS Course Code: 118748J

Duration: 104 weeks (inclusive of holidays)

Campuses: Brisbane | Cairns

Study mode: Face to Face | Simulated Training

Course Description

This qualification reflects the role of community service workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

Entry Requirements

Students entering CHC52025 Diploma of Community Services must meet the following academic and English entry requirements

Academic

• Applicants must be at least 18 years of age.

• Applicants must have completed Australian Year 11 or an equivalent qualification.

English requirements

International students applying either off-shore or on-shore will require

• IELTS (General or Academic): Overall score of 5.5.

• PTE Academic: Overall score of 46.

• Validity of Results: English language test results must be no more than two years old.

• Additional English Language Support: Applicants who do not meet the required English proficiency level may be required to complete up to 10 weeks of English Language Intensive Courses for Overseas Students (ELICOS) before commencing their main VET course.

LLND:

• As part of the enrolment process, students are required to complete a Language, Literacy, and Numeracy Digital (LLND) test prior to course commencement.
• The test will be assessed by an authorised Frontier Trainer/Assessor.
• If students do not meet the recommended English and/or LLND requirements, they will be referred for additional support with an ACSF Support Plan.
• Students may also be asked to undertake further Language, Literacy, and Numeracy training, such as ELICOS programs at other institutes (Frontier does not offer ELICOS programs).
• Students are requested to meet the Student Support Officer for guidance and/or support.
• Additional support strategies will be implemented if LLND difficulties are identified during training.

Language, Literacy, and Numeracy Digital (LLND)

If students do not meet the recommended English and/or LLND requirements, they will be referred for additional support, which will be provided by the Institute through an ACSF Support Plan. Students may also be asked to undertake further Language, Literacy, and Numeracy training, such as ELICOS programs at other institutes, to ensure they receive appropriate support and guidance. Frontier does not offer ELICOS programs. Students are requested to meet the Student Support Officer to seek guidance and/or support.

In the event that a Trainer and Assessor identifies students with LLND difficulties, or where students require or request additional LLND support, appropriate strategies will be implemented to assist them with their learning. Additional support will be provided by the Institute through the ACSF Support Plan.

Career Opportunities

Possible job roles relevant to this qualification include

• Community Care Manager

• Care Team Leader

• Support Facilitator (Community Services)

• Case Management

• Case Coordinator (Community Services)

• Team Leader

• Family Services Coordinator

• Social Housing Worker

• Community Services Coordinator

Course Structure

• 20 units must be completed
  

  • 12 core units

  • 8 elective units

Core Unit:

• CHCCCS004 Assess co-existing needs
• CHCCCS007 Develop and implement service programs
• CHCCCS019 Recognise and respond to crisis situations
• CHCCSM017 Facilitate and review case management
• CHCDEV005 Analyse impacts of sociological factors on people in community work and services
• CHCDFV001 Recognise and respond appropriately to domestic and family violence
• CHCDIV001 Work with diverse people
• CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
• CHCLEG003 Manage legal and ethical compliance
• CHCMGT005 Facilitate workplace debriefing and support processes
• CHCPRP003 Reflect on and improve own professional practice
• HLTWHS003 Maintain work health and safety

Elective Units:

• CHCCSM014 Provide case management supervision
• CHCCSM009 Facilitate goal-directed planning
• CHCCSM010 Implement case management practice
• CHCCSM015 Undertake case management in a child protection framework
• CHCCSM016 Undertake advanced assessments
• CHCDIS017 Facilitate community participation and social inclusion
• CHCCSM012 Coordinate complex case requirements
• CHCDIS019 Provide person-centred services to people with disability with complex needs

Placement:

You will need to complete vocational placement as part of your course. This hands-on experience allows you to apply your newly acquired skills in a real-world setting. Your placement provider will determine your shifts, which may include early mornings, late nights, weekends, and public holidays. If you are not currently employed or volunteering in the industry, Frontier Education may assist in securing placements, availability is not guaranteed.

Vocational placement is a mandatory requirement, and you will need to manage your personal and work commitments accordingly. To fulfill this component of your qualification, you must complete a total of 100 placement hours.

Course tuition fees: Please refer to the fee policy

UNIQUE STUDENT IDENTIFIER

All students undertaking nationally recognised training in Australia are required to have a Unique Student Identifier (USI).
A USI is a reference number made up of numbers and letters.
The USI provides students with online access to their training records and results (VET Transcript) through their USI account.
Refer to the link https://www.usi.gov.au/students/create-your-usi, Create your USI